Ordering & Shipping
Alkemist Labs is proud to offer a selection of both phytochemical and botanical reference materials through our e-commerce website. We are here to make your selection and purchase process easy. If you have any questions not answered below, please contact us at firstname.lastname@example.org or 714-754-4372.
Searching the Catalog
Our website is designed to make your job easy. Our complete product catalog can be searched by chemical name, chemical family, chemical formula, and CAS# as well as plant common name or latin binomial. Just type your query into the product search box at the top right of the website and hit enter. All product details are publically available – you don’t need to register to search. Click on the product name to see more detail about any product.
Placing your reference material order is fast and easy through the website. Our site functions very similarly to other e-commerce consumer websites that you might be familiar with. Search, add items to your website and check out. If you are a new client, you will be prompted to create an account during your check out process. You can access information such as shipping address, billing address, and order history through your “my account” view.
As your supplier, it is our job to make sure that the reference materials you need are in stock. Unless otherwise noted, all items listed are in stock. If an item is out of stock, a detailed message showing the stock status and expected shipping date will be shown.
Our website is optimized for credit card transactions. Your credit card will be charged at the time your order is placed. In some cases, net 30 purchase order terms can be established. For more information on payment methods, please email us at email@example.com.
Shipping – Extrasynthese Phytochemicals
Our prices are DDP (Delivery Duty Paid) to your facility in North America. A flat $50 shipping fee will apply for all orders under $2,000 total value. Due to our DDP shipping terms, we are unable to use client freight billing accounts. Packages will ship via FedEx directly from the Extrasynthese facility in Lyon, France to your specified shipping address. This direct shipment helps to minimize transit time and protect the quality of your reference materials. Typical transit times are 3-4 days from date of order. Temperature sensitive items are shipped with a blue ice pack and typically not shipped on Fridays. Once your shipment is initiated, you will receive an automatic email from our system informing you of the tracking number.
Shipping – Alkemist Labs & AHP Botanicals
A flat $10 shipping fee is charged for Alkemist Labs and AHP reference botanicals. Alkemist products will ship via UPS GROUND from our Southern California office. AHP products ship via USPS Priority service. Orders are typically shipped within 1-2 days of receipt. Rush service may be available if requested. Please email us at firstname.lastname@example.org for further information.
Shipments to countries outside of the US may require a customs broker local to the shipping address. It is the responsibility of the client to designate an appropriate broker for their shipment and pay any associated brokerage or customs fees.